Last updated: July 2026
Norwood Supply ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and how we protect it — including our text messaging (SMS) practices.
Information We Collect
When you place an order, request a quote, or contact us, we may collect your name, phone number, email address, delivery address, and details about your order.
How We Use Your Information
- To process and fulfill your orders
- To provide quotes, invoices, and receipts
- To send order and delivery status updates by text message (SMS), if you have provided your mobile number and agreed to receive them
- To respond to your questions and provide customer service
SMS / Text Messaging Privacy
We do not share, sell, or rent your mobile phone number or SMS opt-in consent to any third parties or affiliates for their marketing purposes. Mobile information collected for text messaging is used solely by Norwood Supply to send you order and delivery updates.
Message frequency: Message frequency varies based on your order activity. You will typically receive 1–5 messages per order (for example: order confirmation, ready-for-pickup, or out-for-delivery notifications).
Message and data rates may apply. Standard messaging rates from your wireless carrier may apply to messages you receive from us.
Opting out: You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance, or call us at (904) 768-6818.
Sharing of Information
We do not sell your personal information. We share information only with service providers that help us operate our business (such as our text messaging provider and payment processing), and only as needed to serve you. Text messaging originator opt-in data and consent are not shared with any third parties.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page.
Contact Us
Norwood Supply
6200 Norwood Ave, Jacksonville, FL 32208
(904) 768-6818
Mon–Fri 7:30 AM–5 PM, Sat 8:30 AM–12 PM
norwoodsupply.com